OCI has established in-house norms and procedures to ensure that customers' customised needs are met quickly, efficiently and with the assurance of lasting product quality. OCI attaches paramount importance to the satisfaction and well being of its customers and stakeholders. Every process in the company has been designed with the customer as the primary focus so as to add value in the transaction.

OCI has a dedicated Customer Service & Support Department at Rusayl. The department comprises of highly qualified and well-experienced engineers and professionals in the cable industry who provide technical expertise, consultancy and logistic support to clients as well as respond promptly to customer queries. At OCI, customer service is a way of life.

OCI has opened regional offices in Sharjah, UAE and Doha, Qatar & Kuwait to give marketing and technical support to its distributors and 'End-Use' customers in the region. OCI also leverages its full fledged distribution network in GCC for supplying OCI products to customers with minimal delivery time.